Terms of Hire
Our Rates and how we charge
Our vehicle hire rates may vary from season to season. Our rates are determined by supply, demand and market conditions. Rates quoted are only guaranteed at the time they are quoted.
Vehicle hire works on a 24 hour basis – e.g. if you hire a vehicle at 11 a.m. and return it at 11 a.m. the next day, this would be considered a one day rental. Extra charges will be applied if the vehicle is returned late.
All rates quoted include unlimited mileage.
Barbados Driving Permits
To drive in Barbados it is mandatory to obtain a Barbados driving permit, these may be purchased from our representative on delivery at a cost of $5 US each. These permits are valid for two months.
Age and Licence Requirements
Drivers must be over 21 and under 80 years old. Each driver must have held a valid driving licence for at least two years – this licence must be produced at the time of delivery of the vehicle, this is necessary for repeat clients as well. Clients between 76 and 80 years old will be required to complete a self-declaration medical form, which may be obtained from info@stoutescar.com.
Extension of Hire
Requests for extension of the hire should be made 24 hours ahead of the return date, while we make every effort to allow extensions they are subject to availability and cannot be guaranteed.
Cancellation Policy
Clients are asked to inform us as soon as they know they need to cancel the reservation. The reservation status will be changed to No Show if the client has not shown up for the car within 24 hours, and has not contacted us to change the delivery details.
Fuel Policy
Vehicles are delivered with a FULL tank of petrol. Clients have two options:-
(1) Return the tank full as delivered. If this is not done there will be refueling and service charges at the end of the hire.
(2) Clients may opt to pay for a FULL tank on delivery, and may return the vehicle as empty as possible.
Child Seats/GPS Units
Child/booster seats are available for hire - $6 US per day. Please advise the age of the child that requires the child seat.
GPS Units are also available for hire - $6 US per day.
Extra Drivers
There is an additional driver’s charge of $3 US per day per driver. The primary driver’s spouse is exempt from the additional driver charges.
Insurance Coverage
Our vehicles are comprehensively insured (which includes third party liability and theft). If the vehicle is damaged the renter is responsible for the deductible of $2,000 US. The basic insurance does NOT cover damages to tyres/rims, hub caps, windshields, interior damage and lost/damaged keys/fobs. Charges will apply for roadside assistance.
Collision Damage Waiver (CDW)/Excess Waiver (EW)
The client may purchase our COLLISION DAMAGE WAIVER (or excess waiver) (CDW or EW) at a cost of $14 US per day – this reduces the deductible to $ 250 USD if the vehicle is damaged. The CDW does NOT cover damages to tyres/rims, hub caps, windshields, interior damage and lost/damaged keys/fobs. Charges may apply for roadside assistance.
A HOLD on the client’s credit card of $250 US will be taken on delivery – this will be released at the end of the hire, once the vehicle has been checked and there is no damage.
Super Damage Waiver (SDW)
The client may purchase our SUPER DAMAGE WAIVER at a cost of $25 US per day. With this coverage there is a ZERO DEDUCTIBLE, and full roadside assistance providing the vehicle is operated in accordance with all conditions of our contract. The Super Damage Waiver does NOT cover the replacement cost of lost keys or petrol.
A HOLD on the client’s credit card of $250 US will be taken on delivery – this will be released at the end of the hire once the vehicle has been returned in accordance with the contract.
Credit Card Collision Coverage
Some credit card companies and internet websites offer collision coverage benefits. As in many types of coverage there are limitations, and clients should check carefully to verify the coverage they have. If the client has purchased excess waiver from another source and has an accident during the hire, he must pay us for the damages incurred up to the maximum $2,000 US. We will then supply the documentation required to reclaim this payment from the company.
If the Excess Waiver coverage is purchased a HOLD on the client’s credit card of $250 US will be taken on delivery – this will be released at the end of the hire, once the vehicle has been checked and there is no damage.
If the CDW/EW and SDW are declined – a pre-authorisation of $1,000 US will be placed on the client’s credit card, which will be released by the client’s financial institution at the end of the hire.
Extended Roadside Assistance
If selected and paid for at the time of rental, we offer extended roadside assistance 24 hours a day, 7 days a week without additional charge. This covers potential costs associated with lockouts, flat tyres, jump starts or emergency fuel. The charge is $3 US per day. The cost of replacement of tyres/rims damaged beyond repair and lost keys / key fobs as a result of driver neglect is the responsibility of the renter.
If you do not purchase the extended roadside assistance plan on delivery, you may incur added cost for providing these services. There are no refunds if this coverage is not used, and it may not be cancelled during the rental.
Unlimited Mileage
Unlimited mileage is included with the rate of hire.
Airport Deliveries
Our airport office is located in the arrivals section of the airport. After exiting the arrivals main door, turn to the left and our office is the 2nd door on the left. Clients should proceed to our office to complete the paperwork and collect the vehicle reserved. When returning the hired vehicle to the airport, the vehicle should be left in the main car park, it should be refuelled and the parking ticket should be left in the vehicle, and the key returned to our airport office.
Airport Return Out of Hours
If our office is closed when the vehicle is returned, please return the key to the drop box which is located next to the Airport Office door and leave the parking ticket on the dashboard of the vehicle.
Delayed Flights
If the client’s flight is delayed and arrives after 11 p.m., he/she will not be met at the airport. Please telephone our office (+1 246 416 4456) after 8 a.m. the following day to reschedule the delivery.
Delivery Service
We deliver to any private residence, villa or hotel – the delivery time depends on location and scheduling. We do NOT deliver to or collect from the Cruise Terminal.
Keys and Fobs
Vehicle keys are NOT waterproof – the client will be fully responsible for the cost of replacement of lost or damaged keys and key fobs.
Smoking / Valet Charges
We are a 100% Non-Smoking Fleet. In cases where vehicles are returned with an offensive odour (e.g smoke) or excessive debris in the interior, clients will be charged up to a maximum of $300 USD for the cost of a professional valet service.
Payment Methods
We accept payment by Visa, Mastercard, American Express and Discover Credit Cards. We also accept payment in cash (US, Canadian, Sterling and Euros), but do require a pre-authorisation on a credit card of $250 US where payment is made in cash. Debit cards are not accepted for pre-authorisations.
Additional Charges
Charges for hire, excess waiver, super damage waiver, extended roadside assistance, petrol, child seats and GPS units are subject to 17.5% VAT. Government taxes shown herein are subject to change without notice.
